Michael E. Faherty

Insurance & Innovation Professional

Education

The Institutes

CPCU, API, AIC, and AIT Designations (2013-2018)

Suffolk University - College of Arts and Sciences

Bachelor of Science in Sociology/Criminology and Law - May 2009

Professional Experience

Director, Engineering

Liberty Mutual Insurance Group – Boston, MA (October 2025 – Present)

  • Oversee an engineering staff of 80+ with a budget in excess of $14 million
  • Leading implementation and research efforts across a diverse functional area across multiple lines of insurance, leveraging emerging Generative AI and Agentic AI tech
  • Leading technical strategy and alignment with business partners, data science teams while bringing Innovation efforts closer to the Enterprise

Product Owner III - Innovation

Liberty Mutual Insurance Group – Boston, MA (June 2023 – October 2025)

  • Managed multiple workstreams supporting the Certainly brand portfolio within Solaria Labs.
  • Spearheaded initiatives across the Certainly platform including infrastructure modernization and product experimentation.
  • Implemented Auth0 for compliance, coordinating cross-functional teams and vendors.
  • Guided the strategic wind-down of the Certainly Renters product.
  • Developed and launched the Competitor Filing Assistant tool.
  • Enabled GPU capabilities on Solaria’s EKS mega cluster to support AI initiatives.
  • Advocated for operational excellence through improved monitoring and incident management.

Product Owner II - Innovation

Liberty Mutual Insurance Group – Boston, MA (January 2020 – June 2023)

  • Managed workstreams for Certainly personal lines products and platform.
  • Led migration of Certainly Renters to Simple Renters, creating technical and strategic roadmaps.
  • Implemented a native Spanish experience on Certainly Renters with minimal platform impact.
  • Oversaw day-to-day platform operations and production readiness.
  • Expanded technical knowledge to bridge stakeholder groups and upgrade Kubernetes infrastructure.
  • Pivoted strategy to support development of Liberty Mutual’s billing platform.

Sr. Analyst – Portfolio Management (Claims Incubator Rotation)

Liberty Mutual Insurance Group – Boston, MA (August 2019 – January 2020)

  • Developed innovative claims processes supporting new subscription-based insurance products.
  • Created a telephony strategy allowing cross-branded customer service.
  • Scoped MVP solutions for app-based home maintenance offerings.

Claims Team Manager – CORE Casualty Claims Team

Liberty Mutual Insurance Group – Danvers, MA (May 2013 – August 2019)

  • Led adoption of new processes including transition to a paperless environment.
  • Achieved highest productivity metrics among comparable teams.
  • Developed direct reports into roles of greater responsibility.
  • Received multiple recognitions for leadership and continuous improvement.

Claims Specialist III

Liberty Mutual Insurance Group – Danvers, MA (May 2011 – May 2013)

  • Maintained caseload of over 150 bodily injury claims.
  • Presented continuous improvement ideas to management.
  • Selected for the company’s Pathways to Leadership program.

Additional Roles

Liberty Mutual Insurance Group – Various Locations (2010 – 2011)

  • Quality Assurance Specialist – APD
  • Senior Customer Claims Representative – APD